Axintech ("we", "us", "our") operates the Axintech mobile app and website (the "Service"), an EV charging network platform connecting drivers with charging stations. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Account information: name, email address, phone number, and password when you register.
- Vehicle information: vehicle make, model, battery capacity, and connector type you add to your profile.
- Location data: your device's location, used to show nearby chargers, plan routes, and provide navigation.
- Payment and wallet information: top-up amounts, transaction history, and payment method details processed through our payment partners. We do not store full card numbers on our servers.
- Charging session data: charger used, connector type, energy delivered, duration, and cost of each session.
- Device and usage data: device identifiers, app version, crash logs, and general usage analytics.
- Support communications: messages, tickets, and chat content you send our support team.
2. How We Use Your Information
- To operate the Service, including locating chargers, starting/stopping charging sessions, and processing wallet payments.
- To provide route planning and turn-by-turn navigation via third-party mapping providers.
- To send transactional notifications (session status, receipts, wallet activity) and, where you've opted in, promotional messages.
- To respond to support tickets and live chat requests.
- To detect fraud, secure accounts, and comply with legal obligations.
- To improve the Service through aggregated, de-identified usage analysis.
3. Location Data
Location access is used to show chargers near you, calculate routes, and confirm you're at a charger when starting a session. You can disable location access in your device settings, but this will limit core features like nearby charger discovery and navigation.
4. How We Share Information
- Charging station operators/owners: limited session data (charger used, timing, energy delivered) needed to operate the network.
- Payment processors: to process wallet top-ups and payments securely.
- Mapping and navigation providers: to provide routing and place search, subject to their own privacy practices.
- Service providers: hosting, analytics, and customer support tooling vendors bound by confidentiality obligations.
- Legal and safety: where required by law, to protect the rights and safety of Axintech, our users, or the public.
We do not sell your personal information.
5. Data Retention
We retain account and transaction data for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. You may request account deletion as described in Section 7.
6. Security
We use industry-standard safeguards (encryption in transit, access controls) to protect your data. No system is completely secure, and we encourage you to use a strong, unique password for your account.
7. Your Rights
Under the Philippine Data Privacy Act of 2012 and other applicable laws, you may have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details in Section 10.
8. Children's Privacy
The Service is not directed to children under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or website before they take effect.
10. Contact Us
For privacy questions or requests, contact us at support@axintech.ph.